Casumo Casino Review

4.5/5stars

100% Bonus up to £300 + 20 Free Spins

T&C's apply
  • Adventure rewards, valuables and trophies
  • Extensive FAQ section and guides
  • Live Games

Casumo tell us they were founded at the request of a parallel universe that needed help, and they created “a casino designed from the ground up to make people smile”. It is clear that Casumo want their players to smile and they do what they can to make you happy.

They have a generous welcome bonus with relatively low wagering requirements – x30.

Their FAQ section is extensive and written clearly so that it is easy to understand how to play, deposit and make withdrawals.  They have a section under “Casino Games” with full instructions and pointers on how to play slots and increase your winnings.

The game experience has an extra level of “adventure” where you can win extra prizes (valuables) as you play. (More about this below).

Casumo were awarded the coveted EGR operator award in 2013, 2014 and 2015. The EGR are the equivalent of the Oscars for the egaming sector and the operator award is their most prestigious award.

Types of Games

With games from the top software providers, Casumo has a wide range for you to choose from. Their “Top Lists” section presents you with games in three categories: “Popular”, “New Games” and Casumo’s top selection “Casumo Loves”.

There are plenty of slot machines to play as well as the classics: blackjack, roulette, Texas Hold’Em, Caribbean Stud, Baccarat and Poker.

There are also nine live games where you can play with your own dealer in real time, with people from around the world. These include Roulette, Blackjack, Poker and Baccarat and are provided By Net Ent and Evolution Gaming.

Mobile Gaming

Casumo have a user friendly mobile casino interface. The casino can be played directly on most smartphones and tablets – when accessing via mobile you are automatically redirected to the mobile version. You can also download the Casumo App from iTunes.

The mobile site has a vast number of games to choose from – over 800 slot machines, live games such as Blackjack, Roulette, Baccarat and Casino Hold’em Poker, table games and card games. Provided by a variety of game providers including Net Entertainment, Evolution, Quickspin, WMS and IGT.

The mobile version also provides cashier and account functions.

In the annual EGR Operator Award, Casumo was awarded the best mobile casino of the year.

Bonuses

Welcome Bonus

Once you register, before you even make a deposit, Casumo gift you with 20 free spins to be played on NetEnt’s popular Starbust slot machine. Just remember, there is a x30 wagering requirement before you can collect your winnings.

After you make a deposit, Casumo provide a generous welcome bonus of 100% up to £300, again once you fulfill the relatively low wagering requirements of 30 times the bonus and deposit amount.

Not all the games count towards the wagering requirements, but the slot games do and Casumo recommend that you fulfill your wagering requirements on the slot machines.

Here is the list of how each of the Casumo games contributes to the wagering requirements:

Game Wagers
Slots 100%
Video Poker 30%
Casino Hold’em 10%
Oasis Poker 10%
TXS Hold’em poker 10%
Ultimate Texas Hold’em 0%
Roulette (all varieties) 0%
Baccarat (all varieties) 0%
Punto Banco 0%
Blackjack (incl Pontoon and Double Exposure) 0%
All other games 100%

The Adventure

What makes Casumo stand out from most other Casinos is their unique rewards system.  They want your gaming experience to be “The world’s first casino adventure” and as such give extra bonuses as you progress through the games. The more you play, the more you receive. Bonuses are often allotted when you level up and sometimes free spins are awarded just for logging in.

How the Reward System works

As you play, you collect points that contribute to your progress level. Your progress can be seen on the progress bar on the landing page. Look out for the cute little Casumo man who appears when you sign up. At first he wears a rope around his waist and this is exchanged for a belt as you proceed  – showing your progress. When you reach a new level you can often win prizes (called “valuables” ) such as  free deposits, free cash  and free spins (not at every level). The chance to win better valuables increases at each level and there are also new planets with new levels to aim for. The valuables are shown on your “adventure” page, together with trophies that are earned by performing various tasks. This extra layer is like a game within itself and really adds to the fun and excitement at the Casumo casino.

Tournaments:

Every half hour you have the chance to participate in the Casumo tournament, the ”Whacky Reel Races”,  where you compete with other players, trying to win as many times as possible before the time runs out. The more you win, the more points you get and the player with the most points when the time runs out, wins. The prizes include points and bonuses in the Casumo adventure and at the end of each day there is a lovely £2,000 prize in the Grand Gemix Reel Race.

Payment Methods

Deposits

The amount of money you have in your Casumo account can be seen in the left hand menu. Here you can deposit funds into your account or request a withdrawal. Casumo allows you to deposit using Visa, MasterCard, Skrill, Neteller, Paysafe, Boku mobile billing and  Bank transfers. Compared to some casinos, Casumo have a relatively limited payment method choice and does not include Maestro debit card, PayPal or other popular payment methods.

All deposit methods are free and instantly credited to your Casumo account (except bank deposits which take 1-3 business days).

Withdrawals

Casumo have especially fast withdrawal times. The minimum withdrawal amount is £10 and should be made using the same method used for the last deposit. Remember that wagering requirements need to be fulfilled before you can withdraw your deposit and bonus. If you want to withdraw anyway, you can do so, but will lose the bonus amount.

When you request a withdrawal the amount is reserved and will not be available in your Casumo balance. The chart below shows how long it takes before the funds are available in your bank account/e-wallet after approval.

Method Available
VISA 1-3 business days after approval
Skrill instantly after approval
Neteller instantly after approval
All banks 1-3 business days after approval 


Security and Responsibility

All transactions and information are encrypted and sent over secure connections using SSL. Payment methods are PCI compliant and Casumo use a random number generator provided by a third party for all games, to make sure that the games are fair.

Casumo have a dedicated responsibility section called “Play OK”.  We can see that responsibility is something do not they take lightly. The information here is extensive and includes an online questionnaire helping you ascertain whether you gamble too much and a list of signs to look out for if someone close to you is gambling too much.

The guide clearly shows you how to set limits on your gambling – you can limit the amount you spend, your deposit, the amount of loss you are prepared to incur and the amount you wager.

You can also opt to suspend access to you your account. You can choose a short cooling off period of up to six weeks or a minimum six month self –exclusion period. You can find out more about self – exclusion here (link to responsibility page)

Customer Support

Casumo provide a Live chat facility that can be found on the bottom left hand corner of website. To access the rest of their information there is a drop down menu on the top left hand side.

They have an extensive FAQ section with detailed information about the casino, and all the details connected to your gaming, payments and withdrawals so it is worth checking out.

Working Hours: 24/7 (live chat)
Live Chat: yes
Telephone: NO
Email: hey@casumo.com
FAQ: Yes
Address Casumo, The Unicorn Centre, Triq l-Uqija, Swieqi, SWQ 2335, Malta

 Unfortunately Casumo do not provide phone access but you can converse with them using live chat or on their Facebook page.

Social Media

Casumo have interactive social media where they encourage a Casumo community.  They encourage players to like their Facebook page https://www.facebook.com/CasumoCasino (currently  17,000+ followers) to receive their latest offers, game announcements, competitions or “just to hang out with your fellow Casumo friends”. The Facebook page is also a place for you to interact with the Casumo team, ask questions and join the community.                                                                                                     They have a daughter website dedicated solely to “Casumo bonuses” where you can receive more bonuses and rewards. They also post unique offers only available through CasumoBonus.com.

Pros

  • Adventure rewards, valuables and trophies – takes playing to another level
  • Extensive FAQ section and guides
  • Live Games

Cons

  • No phone contact
  • Limited payment method options

 

Established:
2012
Licences:
UK Gambling CommissionMalta Gaming AuthorityAlderney Gambling Control Commission
Payment methods:
VisaSkrillMasterCardPaysafe CardBokuBank Transfer
Currencies:
EurosBritish poundsCanadian dollars
Pay out Speed:
1-3 days
# Games:
850+
Mobile Friendly:
Yes
Min Deposit:
£10
Welcome Bonus Wagering Requirement:
X30
Min Withdrawal:
£10
Game providers:
NetEntMicrogamingPlay'n GOQuickspinElk StudiosIGT (WagerWorks)NextGen GamingThunderkickWMS (Williams Interactive)BallyGreenTube